Refund Policy

Refund & Returns Policy for Sanctus Jewelry

Effective Date: May 12, 2026

At Sanctus Jewelry, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we offer a 30-Day Money-Back Guarantee in accordance with the policy below.

1. 30-Day Money-Back Guarantee

We proudly offer a 30-day refund guarantee from the date your order is delivered.

If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 days of delivery.

To begin a return request, please contact us at:

Email: [your email address]

2. Eligibility for Returns

To qualify for a return or refund:

  • Items must be returned within 30 days of delivery
  • Products must be in original condition
  • Items must not be excessively worn, damaged, or altered
  • Proof of purchase or order number is required

We reserve the right to deny returns that do not meet these conditions.

3. Non-Refundable Items

The following items are non-refundable unless they arrive damaged or defective:

  • Custom or personalized jewelry
  • Engraved items
  • Gift cards
  • Final sale or clearance items
  • Items marked “non-returnable”

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of packaging (if applicable)

We will review the issue and provide a replacement, store credit, or full refund where appropriate.

5. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The item is defective

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider
  • Please allow 5–10 business days for the refund to appear in your account

Shipping fees are generally non-refundable unless the return is due to our error.

7. Exchanges

We may offer exchanges for:

  • Incorrect sizes
  • Damaged items
  • Defective products

Exchange requests are subject to product availability.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank, as processing times may vary

If you still have not received your refund after these steps, please contact us.

9. Cancellations

Orders may only be canceled within a limited time after purchase before processing begins.

Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined above.

10. Contact Information

For all return, refund, or exchange inquiries, please contact:

Sanctus Jewelry
Email: sanctusjewelrysupport@gmail.com